John Lewis Handheld Scanner Evaluation

  • John Lewis Partnerhip is a large department store retailer in the UK.
  • In 2006, as part of their gift list service JLP, provided customers with a hand-held scanner which allowed the customer walk around the store, scanning products to build up their list.
  • I carried out a usability evaluation, going through the entire user journey from registering, collecting the device, receiving instructions, building a list and uploading it to their website.
  • A presentation and report of the findings was given to the JLP IT team, identifying 1 x high, 23 x medium and 5 x low priority issues.
JLP scanner screens
Handheld scanner screens