UTS Research Service Design

• UTS’s Research Office wanted to understand researcher needs and priorities for next developments.
• Two projects were carried out; one for Higher Degree Research students and one for academic researchers
• I established the scope and definition of the projects.
• I recruitied Service Designers. We ran Design Thinking and Human Centred Design processes to explore the needs of researchers, generate ideas and test them.
• I oversaw the process and outputs, and supervised business analyst support
• Output reports included personas, as-is and to-be customer journeys, service design blueprints, recommended roadmap and others.

UTS Agile Delivery Framework

• I was lead analyst on “Project Ares” – UTS’s Agile Delivery and Governance Framework
• This consisted of an overarching framework, document templates and a supporting knowledge database.
• We created the framework iteratively – producing an initial draft in discussion with stakeholders and an agile coach, piloting with several projects and then incorporating feedback.
• The framework was finalised and rolled out in July 2020.

UTS Canvas Admin Tool

• UTS required a new application that would:
  • Provide a console for administrators to create new courses and other tasks
  • Automate data transfer between the Canvas Learning Management System and the Student Management System
  • Significantly reduce the time and manual task load of administrators
  • Over time, other functions were implemented including automation of Student Grades transfer and integration with class scheduling systems.
• I led the functional design and requirements process, and managed the CAT roadmap over two years. Wireframing and visual prototyping were a significant part of the design and requirements process.
• Highly agile development process – I led the design and requirements management processes, liaising with the development team, users, and business stakeholders.

Healthdirect website redesign

• Healthdirect is a government-owned company that provides online and phone-delivered health advice, as well as other services.
• The main Healthdirect website needed to be redesigned and rebuilt, to implement a range of improvements including:
  • Implementing a new Medicines section
  • Topic search improvements
  • Integrating the health services directory
  • A range of usability issues
• I led the end-to-end process including facilitating design studios, liaising with designers, prototyping, user testing.
• Agile development process, the improvements were delivered over a series of iterations. I led the requirements and design management.
• Visit Healthdirect’s website

Healthdirect App

• Healthdirect is a government-owned company that provides online and phone-delivered health advice, as well as other services.
• Aim of this project was to deliver main online services in app form
• Includes:
  • All health topics content
  • Medicines information
  • Symptom checker
  • Health service directory.
• I led the end-to-end process of gathering requirements, prototyping, user testing, design management and functional specifications.
• Agile development process – led the requirements and design management.
• Liaised with third-party with designers and developers.
• Agile development process, requirements and design management. Managed sprint planning, showcases, and retrospectives.
• Managed roadmap of development for two years.
• See Healthdirect’s app

Healthdirect Symptom Checker

• Healthdirect is a government-owned company that provides online and phone-delivered health advice, as well as other services.
• The Symptom Checker asks the user questions and then provides advice on next steps to take.
• I led the end-to-end process of gathering requirements, prototyping, user testing, design and functional specifications.
• Involved selection of best COTS decision tree software to drive the content management and functionality.
• Agile development process – led the requirements and design management.
• Liaised with third-party with designers & developers, medical content producers.
• Managed roadmap of development for four years.
• Go to Healthdirect’s Symptom Checker

Dept of Sustainability Information Management Roadmap

• As a consultant working for Jacobs Engineering, I produced an information management roadmap for the Dept of Sustainability, Environment, Water, Population and Communities.
• The roadmap included recommendations on information storage systems and structures, staffing needs, access schemes, and processes for information management.
• Activities included workshops, interviews and presentations to key stakeholders.

APA Group Information Management Roadmap

• APA Group is an Australian energy infrastructure company.
• As a consultant working for Jacobs Engineering, I produced an Information Management Roadmap which included recommendations on key information types, information storage systems and structures, staffing needs, access schemes, and processes for information management especially between central and regional offices.
• Activities included workshops, interviews and presentations to key stakeholders.

Raymarine ST-70 Multifunction Color Instrument

ST-70 Instrument

• Raymarine is a manufacturer of boating systems and instruments.
• They were building their first small screen instruments using full-colour screens, rather than monochrome LCD. This allowed much more flexible and informative interfaces, similar to TomTom.
• They needed user research, interface design and user testing for the new device.
• As a consultant:
• I interviewed user groups
• I designed screens, icons and processes
• I used paper prototyping surveys to test these with users
• I later oversaw the final graphic design of the icons.
• These were implemented in Raymarine’s ST70 Multifunction Color Instrument
• Download: Paper Prototype User Survey (PDF)

Wireframes used in testing

Raymarine Situational Awareness Research

Research presentation slide

• Raymarine is a manufacturer of boating systems and instruments.
• Needed a broad understanding of customers’ desires in boating technology over the medium term
• Particular focus was on “Situational Awareness”, that is, how can instruments give you more awareness of what’s going on around you at all times.
• As a consultant, I prepared and facilitated workshops in Plymouth, UK and Boston, USA with Raymarine’s customer liaison groups
• Presented results back to management team who were very happy with the insights gained
• General finding: Customers wanted to be able to easily compare their current position and situation with the trip plan they had prepared earlier.

Some findings:

• Customers needed to start their user journey at home before the trip, creating the plan which would then be uploaded to their boat system online
• Instrumentation should automatically warn the user if they were deviating from the plan, or if predicted conditions made it likely they would do so