Raymarine ST-70 Multifunction Color Instrument

Raymarine ST70
ST-70 Instrument
  • Raymarine is a manufacturer of boating systems and instruments.
  • They were building their first small screen instruments using full-colour screens, rather than monochrome LCD. This allowed much more flexible and informative interfaces, similar to TomTom.
  • They needed user research, interface design and user testing for the new device.
  • As a consultant:
    • I interviewed user groups
    • I designed screens, icons and processes
    • I used paper prototyping surveys to test these with users
    • I later oversaw the final graphic design of the icons.
  • These were implemented in Raymarine’s ST70 Multifunction Color Instrument
  • Download: Paper Prototype User Survey (PDF)
Wirefames used in tesing
Wireframes used in testing

Raymarine Situational Awareness Research

Research presentation slide
Research presentation slide
  • Raymarine is a manufacturer of boating systems and instruments.
  • Needed a broad understanding of customers’ desires in boating technology over the medium term
  • Particular focus was on “Situational Awareness”, that is, how can instruments give you more awareness of what’s going on around you at all times?
  • As a consultant, I prepared and facilitated workshops in Plymouth, UK and Boston, USA with Raymarine’s customer liaison groups
  • Presented results back to management team who were very happy with the insights gained
  • General finding: Customers wanted to be able to easily compare their current position and situation with the trip plan they had prepared earlier.

Some consequences:

  • Customers needed to start their user journey at home before the trip, creating the plan which would then be uploaded to their boat system online
  • Instrumentation should automatically warn the user if they were deviating from the plan, or if predicted conditions made it likely they would do so

Centrica’s Onboarding Website

Page from Onboarding specification
Page from Onboarding specification
  • Centrica is a large energy company that owns British Gas amongst other companies.
  • They wanted to build an “Onboarding” website. This would allow new employees to carry out online training modules after they’d been offered the job, but before they actually started in the office.
  • It would also allow managers to see which new recruits had completed their training and who should be reminded.
  • I gathered requirements from Centrica stakeholders, wrote the full functional specification and advised on graphic design.
  • I also acted as The Group’s producer on this project.
  • Download: Extract – Centrica Onboarding Functional Specification (PDF)

Centrica Data Centre Interaction Design

Centrica Data Centre
Centrica Data Centre
  • Centrica is a large British energy company that owns British Gas amongst other companies.
  • They wanted to include a data centre in their annual report. This would allow users to select performance measures and compare trends.
  • I produced wireframes which informed the graphic design and served as a specification for the developers.
  • It allows the user to compare several different measures on the same chart, and view them as a bar chart, line graph, stacked bars, pie charts or a table.
  • The Data Centre appears in a standalone window from various pages on the Centrica website and the 2010 Annual Report.
  • Download: Extract – Centrica Data Centre Functionality Outline (PDF)
  • View Centrica’s Data Centre.

The Group’s CMS Modules

Wireframe from prototype
  • My London employer, The Group, is a communications agency who have built their own, proprietary Content Management System.
  • I provided full functional specifications, including user journeys and interface wireframes for these CMS modules:
    • Blogging
    • Blog Administrator
    • Digital Assets Library
    • SMS Services
  • I also carried out user testing on some of these modules using graphical HTML prototypes which I built
  • Download: Extract – Email Services Specification (PDF)
  • Download: Extract – User Journey – Media Library Upload (PDF)
User Journey: Digital Assets CMS
User Journey for Digital Assets Library module

Gaia Insight Interaction and Functional Design

Gaia Insight screen
Gaia Insight
  • Gaia Insight is the web analytics tool built in-house by The Group.
  • I produced wireframes and specification documents, liaising with the “client” which in this case was mainly the Principal of The Group.
  • The application includes a number of functions which were fairly unique, such as email alerts if selected organizations visit your site (like the Financial Times, for example, or competitor companies).
  • Download: Extract – Gaia Specification
  • Go to the Gaia Insight website.

Aviva Athletics User Research

  • Aviva is a FTSE 100 financial services company
  • They wanted to build a website which promoted their sponsorship of British athletics and individual athletes
  • Research was required into what users would like to see in such a site, why they would visit it, how planned content would be received
  • Budget was limited, so I created a low-fidelity prototype consisting of a suggested website, consisting of linked wireframe images
  • This was used in user testing and as the basis of user interviews
  • Download: Extract – Aviva Athletics low-fi prototype (PPT)
  • Go to the Aviva Athletics site

National Archives Information Architecture

National Archives logo

  • The British National Archives needed user research in how best to categorize their many searchable record sets.
  • Public archives users – such as people researching their family history – needed to easily understand what records were available and how to find them.
  • I prepared, facilitated and analyzed a large card sort study with National Archives users.
  • The resulting categorization scheme was presented to the NA online team and was adopted as the basis of categorizing their records by subject on the National Archives website.

Centrica Carbon Map

Centrica Carbon Emissions Map
Centrica’s Carbon Emissions Map
  • Centrica is a large British energy company that owns British Gas amongst other companies.
  • As part of their Annual Report they wanted a graphical way of showing where their carbon emissions were being generated
  • I analysed the data and proposed options in wireframes which were the basis of discussion with Centrica’s CSR manager and our graphic design team.
  • The final result was a collaborative effort which had a few usability drawbacks but which was nonetheless cool and attractive.
  • I was also The Group’s producer on this project.
  • View Centrica’s Carbon Emissions Map